CASE STUDIES
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An Asian customer landed in a remote city with a thrust reverser that would not stow. The customer called eJet to assist in trouble shooting the problem. The eJet technical support team determined the problem was due to a faulty reverser control unit. eJet delivered an advance exchange power control unit (valued at over $100,000) and recovered the faulty unit for repair. The cost to the customer (including shipping, packing and repair) was all included in the fixed pricing structure.
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A European customer's plane landed in a major city in Europe and experienced a blown main gear tire with suspected damage to the brake. eJet delivered a spare wheel, brake and tire to the customer on location within 24 hours with a substantial cost savings over the OEM solution proposed.
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An American customer's plane required replacement of seat-back pockets to meet FAA requirements. eJet sourced a full supply of seat-back pockets from an airline partner for a fraction of the cost of the OEM product offered, and arranged for immediate shipment to the customer's aircraft.
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An American customer's plane was in heavy maintenance and required a replacement pressure relief valve. eJet arranged for an advance exchange, handled logistics to the heavy maintenance facility and repair of the faulty valve.
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